At Rejoy, we are committed to delivering your products in a timely and efficient manner. Please read our shipping and handling policy to understand how your orders are processed and shipped.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
- You will receive an email/SMS confirmation with tracking details once your order is shipped.
2. Shipping Methods & Delivery Time
We offer standard and express shipping across India via reliable courier partners.
Shipping Method | Estimated Delivery Time |
Standard Shipping | 5–7 business days |
Express Shipping | 2–4 business days |
Note: Delivery times may vary based on your location and external conditions (weather, strikes, etc.).
3. Shipping Charges
- Standard Shipping: Free for orders above ₹999. For orders below ₹999, a flat shipping charge of ₹50 applies.
- Express Shipping: Charges vary depending on weight and location. Rates will be displayed at checkout.
4. Order Tracking
Once your order is shipped, a tracking ID and link will be shared via email/SMS. You can track your shipment status anytime through our courier partner’s website.
5. Delivery Area
We currently ship across all major cities and towns in India. For remote or non-serviceable areas, delivery time may extend or may not be available. Please check availability at checkout.
6. Delayed or Failed Delivery
- If delivery is delayed due to unforeseen circumstances, we will inform you via email or phone.
- If a delivery fails due to an incorrect address or unavailability, we may attempt re-delivery or cancel the order after 2 failed attempts.
7. Damaged or Missing Items
If your package is damaged or items are missing:
- Notify us within 48 hours of delivery.
- Email us at sunil.renota@gmail.com with photos and your order number.
- We will initiate a replacement or refund after verification.
8. International Shipping
Currently, we do not offer international shipping. Stay tuned for updates as we expand.
9. Customer Support
For shipping-related inquiries, please contact us:
📧 Email: sunil.renota@gmail.com
📞 Phone: +91-8104759095
🕐 Business Hours: Mon–Sat, 12 PM – 7 PM